1. Objective

The objective of this Terms of Service is to stipulate the rights, obligations, responsibilities, and other

necessary prerequisites regarding the use of the game services (the “Service”) provided by Cheritz

Co., Ltd. (the “Company”) between the Company and the service users (the “User”) of the Service.

2. Definitions

In this Terms of Service, the following words have the meanings set out below. The words not defined

below follow the definitions from the related laws and regulations.

“Company” refers to Cheritz Co.Ltd.

“User” represents the client that has agreed to this Terms of Service and therefore granted the

entitlement to use the Service provided by the Company.

“User Account” represents a combination of letters and numbers selected by the User and approved

by the Company to provide seamless Service.

“Password” refers to a combination of letters, numbers, and symbols selected by the User to confirm

the User Account that belongs to the User.

“Service” refers to the game contents provided by the Company in the form of an Application to the

User.

“Smart Device” refers to wired and wireless devices such as a mobile phone, smartphone, PDA,

tablet, or portable game device that can be used for the Service.

“Application” refers to all programs downloaded or installed on the Smart Device to use the Service

provided by the Company.

“App Store Operator” refers to the open market operator that allows the download of the Application

provided by the Company, which in turn allows In-App Purchases.

“Platform Operator” represents the operator that collaborates with the Company to provide the Service

and the related services.

“In-App Purchase” represents the transactions made in the Application to purchase items, features,

and Paid Contents.

“Paid Content” refers to the contents the User may obtain through In-App Purchases to enjoy a

specific effect or efficacy while using the Service.

“Free Content” refers to the free contents the User may obtain free of charge through gifts from other

Users or by using the Service.

“Subscription Contents” refer to the contents and service provided for the duration of period specified

on terms of agreement, through a billing process set to be active for a designated period.

3. Validity and Modification of Terms of Service

3.1 By the characteristics of a user agreement, this Terms of Service is evinced on the

Company website and in the Application used for the Service. It is valid immediately after

the User installs or activates the Application.

3.2 The Company may modify this Terms of Service to the extent not inconsistent with the

relevant laws or regulations.

3.3 The Company may modify this Terms of Service to comply with potential changes in

related laws or improvements of the rights, obligations, and Service provided to the User.

The User will be notified of the modified terms seven (7) days prior to the date they are

effective via the Company website, the official page, and the Application. (with details such

as the effective date, changes, and reasons for changes). The User may be notified thirty

(30) days before the effective date of the modified Terms of Service if the matter may have

a serious effect on the rights or the obligations of the User.

3.4 The User has the right to disagree with the modified Terms of Service. If the User

disagrees with the Terms of Service, the User may discontinue using the Service and

terminate the user agreement.

3.5 The Company will assume that the User consents to the modification in the policy if the

User does not explicitly express disagreement in the change of policy by the effective date,

even after the Company has notified the User in the same manner shown in section 3.4.

4. Regulations Not Explicated in the Terms of Service

4.1 There may be separate policies not explicated in this Terms of Service. Such policies will

comply with the relevant laws or regulations put forward by the government of the Republic

of Korea.

5. Establishment of the Service Use Agreement

5.1 Service use agreement is established when the User agrees to this Terms of Service,

downloads the Company's game, or uses the Service through the network.

5.2 If the User disagrees with this Terms of Service, the User may withdraw by logging out and

deleting the Application.

5.3 The User may not claim the User’s rights while using the Service with stolen personal

information, and the Company may cancel or discontinue the user agreement. The same

measure applies for the cases in which the User provides personal information to use the

Service through a Platform Operator.

5.4 The Company may decline the request for use under the following circumstances:

(a) When the purchase price of the Paid Contents is not paid, or when the payment

cannot be confirmed due to an improper transaction;

(b) When the User banned within the past three (3) months or permanently banned for

violating the service operation policy requests for use;

decided to provide the Service uses the Service, during which the access to the

Service may be limited, due to agreements made between the Company and the

overseas service operator, or due to the limitations placed on the access depending

on the region;

(d) When the request for use is made with intent to violate laws such as 「Game Industry

Promotion Act」, and 「Act On Promotion of Information And Communications Network

Utilization And Information Protection」, or other related laws; and

(e) In other circumstances equivalent to the circumstances mentioned above.

6. Protection and Use of Personal Information

6.1 The Company may display advertisements to maintain the Service, and the User agrees to

be exposed to advertisements.

6.2 In compliance with the related laws, the Company will protect the personal information of

the User including the User Account. The protection and use of the personal information of

the User follow the related laws and the Company’s privacy policy. The Company’s privacy

policy does not apply to the Service and Applications that are not provided by the

Company.

6.3 When identification is necessary, the Company may notify the User of the purpose/use of

the identification and request the User for the copy of their ID card or equivalent. The

Company may not use the provided personal information outside of the stated purpose

and must destroy the collected personal information immediately after accomplishing the

purpose.

6.4 Except for the cases in which a government agency requests the personal information of

the User for purposes according to the related laws, the Company may not provide the

personal information of the User to other parties without the permission of the User.

7. Management and Modification of Personal Information

7.1 The Company performs various User management tasks such as determining the

availability of the Service to the User based on the User Account.

7.2 The User must manage their personal information in good faith and modify it whenever it

needs to be changed in order to use the Service. The User is accountable for any loss

from delay in modifying the information or loss from omitting information.

7.3 The Company shall not be held liable for the User’s loss due to User’s mistreatment of

their own personal information or the User’s loss caused by User’s grant of use of their

personal information to a third party. The Company will not be held liable for any

information willingly exposed by the User.

8. The Obligations of the Company

8.1 The Company will comply with the related laws and fulfill the rights and obligations stated

in this Terms of Service in good faith.

8.2 If the opinion or complaint by the User is recognized to be objectively legitimate, the

Company will take reasonable procedures to manage it promptly. If prompt management is

not possible, the Company will notify the User of the reason and the processing schedule.

8.3 Unless there is an unavoidable reason, the Company will put the utmost effort in providing

a stable and continuous Service.

8.4 The Company will put the effort in providing convenience to the User in the procedures

and contents of the signing of the user agreement, modification of the Terms, or

discontinuation.

9. The Obligations of the User

9.1 The User will comply with this Terms of Service, miscellaneous policies by the Company,

and the matters notified by the Company. The User may not engage in activities that

interfere with the business of the Company or tarnish the reputation of the Company.

9.2 The User will comply with the related laws such as the 「Juvenile Protection Act」. If the

User violates the related laws such as the 「Juvenile Protection Act」, they may be

punished according to the relevant laws and regulations.

9.3 The User is responsible for their User Account or devices and may not allow a third party

to use them. The purchase or use of paid contents from the user’s liability or allowing a

third party to use the User’s device cannot be canceled or refunded.

9.4 The User may not use the Service provided by the Company outside of the original

purpose of use. The Company may restrict the User from using the Service for the cases

in which the User engages in the following conducts. Also, the User is responsible for any

problems that arise from engaging in the following conducts:

(a) Using someone else’s personal information or submitting false information when

providing personal information to the Company for purposes such as User inquiry,

restoration or refund request of the Paid Content, or winning an event;

(b) Stealing or misusing other Users’ User Accounts or credit cards, phones, or bank

accounts without permission to purchase Paid Contents;

Company’s Service in an unintended way without the permission of the Company;

(d) Engaging in trade or sales of contents such as Paid Contents with others through

Services not provided by the Company;

(e) Commercially or non-commercially using information obtained through the Company’s

Service or using unknown bugs to use the Service;

(f) Harming or deliberately interfering with the Service;

(g) Generating profits for oneself or others through the Company’s Service or Application;

(h) Harming or tarnishing the reputation of others;

(i) Violating the rights such as portrait rights, intellectual property rights of the Company,

or others;

(j) Profiting by taking advantage of a third party, using the Service provided by the

Company in a toxic manner, or using the Service to harass a third party;

(k) Facilitating or participating in gambling;

(l) Damaging, corrupting, altering, or falsifying the information and communication

systems, data, program, or Application, or interrupting the operation;

(m) Altering the Application without authorization, adding additional programs to the

Application, or tampering/modifying the data communication between the server and

the Application;

(n) Using the Service to profit, sell, advertise, engage in a political activity, or engage in

illegal political campaigns without the permission of the Company; and

(o) Violating any other public order and morals or engaging in illegal or unlawful conducts

or violating any related laws or regulations.

10. Provision of the Service

10.1 The Service User agreement is established when the User agrees to this Terms of Service,

downloads the Company’s game, or uses the Service through the network. Depending on

the needs of the Company, certain Services may become available after a designated

date.

10.2 The Company may provide game Services to the User and may also provide additional

Services including the Services stated in this Terms of Service

10.3 Unless there are business or technical disruptions, the Company will provide the Service

24/7/365. In cases when it is operationally necessary, such as periodic system

maintenance, expansion/replacement of servers, patching bugs, or modification of Service,

the Company may temporarily cease provision of Service. In such cases, the Company will

notify the User in advance of the content and duration through the official social media or

the notification board of the Application. If the circumstance does not allow the Company to

notify the User in advance, the Company will notify the users afterwards.

11. Use of Service

11.1 The User must use the Service in compliance with this Terms of Service, service policy,

and terms of use.

11.2 The Company holds the all-encompassing rights to the Service including the operation and

interruption of the Service.

11.3 The Company will provide the Service through the network or a dedicated Application for

the Smart Device. The User may download and install the Application or use the network

to use the Service for free or paid.

11.4 The User will pay the fee indicated in the Service to use the Paid Contents. Additional fees

may apply while using the network to download the Application or to access the Service

depending on the User’s mobile carrier.

11.5 The installed Application and the Service provided through the network is tailored to the

characteristics of the Smart Device or the mobile carrier. The Company is not responsible

for the unavailability of parts or the entirety of the contents due to replacement of the

Smart Device, changes in the phone number, or roaming of the phone.

12. Change and Interruption of the Service

12.1 The Company may modify the Service depending on its operational or technical needs.

The details of the modification and the effective date will be notified to the Users in

advance on the website or the Application. In cases such as an occurrence of a critical bug

that cannot be addressed by the Company, malfunction of the server device, or emergency

security issues for which the circumstance does not allow the Company to notify the User

in advance, the Company will notify the User afterwards.

12.2 The Company reserves the rights to interrupt the entirety of the Service after evincing the

interruption of the Service on the website or the Application, according to the plan or

operational needs of the Service, or when the Company is experiencing an emergency.

The User may not demand the resumption of the Service or compensation for the loss

from the interruption of the Service, other than the loss that may derive from unavailability

of the Paid Contents the User has purchased.

12.3 The Company reserves the right to interrupt the Service entirely or partially under the

following circumstances:

(a) The occurrence of events that cannot be controlled, such as war, natural disasters, or

national emergencies;

(b) The occurrence of events that hinders the normal use of the Service, such as a

blackout, failure of infrastructures, or congestion of usage;

equipment; and

(d) Miscellaneous circumstances that do not permit the Company to provide the Service.

12.4 The Company is free of liability for any problems that may rise from the change or

interruption of the Service, unless the change or interruption of the Service is due to the

negligence of the Company.

13. User Restriction

13.1 The Company shall restrict the User from using the Service without notification when the

User violates the matter stipulated in article 9 of this Terms of Service.

13.2 The Community Service Forbidden Lab provided by this Service operates safely through

the Company’s regular monitoring. Please read this operation policy carefully to ensure the

safe use of the Service. To ensure that all Users enjoy the Service, Users who do not

follow the following instructions may be prohibited from using the Service.

13.3 The following activities are prohibited inside the community:

(a) Promoting illegal gambling sites

(b) Stealing, disseminating, or trading other person's personal information

(d) Posting contents that could cause sexual humiliation, displeasure, or disgust to others

(e) Posting contents that could discriminate against or foster prejudice against one’s

personal background, such as region or country of origin, disability, race, sex, gender

identity, age, occupation, religion, etc.

(f) Posting contents that could aid, attract, or abet self or mass suicide

(g) Causing confusion in the game by spreading false information

(h) Using socially offensive language such as swear words and acting abnormally against

common sense or social beliefs

13.4 About reporting community postings:

(a) The company may delete posts that are deemed inappropriate within the Forbidden

Lab community without any prior notice.

(b) Users can anonymously report inappropriate posts uploaded on the Application, and

the reported posts will be deleted if they meet the community usage restrictions.

customer support center (https://helpdesk.qroad.net/?n=thessumEN) to report posts,

and it could take up to 24 hours for the reported posts to be processed sequentially

with other inquiries.

13.5 If a User's community activities violate the terms and conditions or the operation policy,

their account could be restricted from using the Service for the sake of pleasant community

operation, even if it does not comply specifically with the policy. If a User's post is subject

to the following conditions, it will not be exposed to the other Users.

(a) Receive at least 10 reports

(b) Receive reports for more than 150% of the number of likes it has received

14. Provision of Information and Insertion of Advertisements

14.1 The Company may request the User for additional personal information for reference or

improvement of the Service. The User reserves the rights to refuse providing additional

information. The collected User information will not be used outside the purposes stated in

the privacy policy.

14.2 The Company may insert advertisements in the Service to maintain the Service. The User

will agree to be exposed to advertisements while using the Service.

14.3 The Company will not be held liable for the loss or damages caused to the User by

engaging in the advertisements subject to a third-party service provided by the Company

stipulated in section 14.1.

14.4 The Company may incorporate the push notification of the device to send the

advertisements stipulated in section 14.1. The User may disable the push notification

function in the Application not to receive such advertisements.

15. Belonging of Copyrighted Material and Restriction of Its Use

15.1 The copyright and other intellectual property rights of the Publications published by the

Company belong to the Company.

15.2 The User may not profit from the information acquired from using the Service or surrender

the information to a third party.

16. Purchase, Usage, and Period of Use of Paid Contents

16.1 The User may purchase Paid Contents according to the billing operation policies of the

App Store Operator of the Smart Device. The purchase price of the Paid Contents may

differ according to the method and policy determined by App Store Operator, the mobile

communication company, or the Platform Operator connected to the App Store Operator,

and the payment method follows the policy of the corresponding company.

16.2 The Paid Contents in the Service purchased by the User may be used exclusively on the

Smart Device that the game Service was downloaded or installed on.

16.3 The period of use of the Paid Contents is one (1) year from the date of purchase, and the

User will lose the rights to use the purchased Paid Content after the period of use expires.

The Paid Contents with a separately stated period of use follows the stated period of use.

The User may use the Paid Contents exclusively on their own User Account except for

situations separately stated by the Company. The Paid Content may not be given to, lent

to, sold to, or exchanged with a third party.

17. In-App Purchases

17.1 The Company’s Application includes an In-App Purchase function for purchasing Paid

Contents.

17.2 The User is responsible for preventing a third party from making an In-App Purchase with

the User’s User Account by setting up a Password on their Smart Device and using the

Password functions provided by the App Store Operators. The Company will integrate an

In-App Purchase module and library in the Application that comply with the

Recommendation of the Korea Communications Commission and 「Open Market Mobile

Content Payment Guidelines」.

17.3 The Company will not be held responsible for unwanted In-App Purchases made by a third

party on the User’s User Account due to User’s neglection of the In-App Purchase

prevention feature or careless exposure of Password.

17.4 If the User is signed up to their mobile carrier’s youth plan, it will be assumed that any

In-App Purchases conducted on the User’s device is under the consent of the legal

guardian of the User.

17.5 The User must promptly make the payments for the In-App Purchases.

17.6 Transaction limits may be implemented or adjusted for each payment method according to

the policy of the Company or the billing operator (such as the mobile carrier and the App

Store Operator).

18. Cancellation and Refund of the Payment

18.1 The User may cancel the payment of the Paid Contents without additional fees within

seven (7) days of the purchase date or from the day the Paid Content is available for use.

In compliance with the section 17.2 of the 「Act on the Consumer Protection in Electronic

Commerce, etc.」, there may be restrictions on canceling the payment for Paid Content that

is already used or assumed to be used.

18.2 In cases when the User is not able to use the Paid Contents they purchased in the Service

for reasons mentioned in section 12.3 or section 14.1 of this Terms of Service, or other

liabilities of the Company, the Company will compensate the User with Paid Contents of

equal value or grant full refund regardless of the purchase date.

18.3 The refund of the Paid Contents will follow the refund policy of the User’s App Store

Operator. The details of the refund procedure may differ depending on the refund policy of

the App Store Operator. After the refund is completed, the refunded amount will be

deducted from the User’s Paid Contents. In the Cases when the User has received a

different Paid Content from what they have purchased, the refund will be made by the

Company in the manner outlined in section 18.2. If the User uses a part of such Paid

Content, the Company will compensate the User with same or similar Paid Contents only.

18.4 The Company will assume the User is expressing their intention to use contents when the

purchased Paid Contents is used to obtain Free Contents. The Company will also assume

the User is expressing their intention to use contents when the entirety or portion of the

Paid Contents is used. In cases when the User accepts the terms displayed on the screen

related to transmission and reception of Paid Contents such as message box and gift box,

it will be assumed that the User expresses their intention to use. This includes cases when

the purchase was made through a different person outside of the intention of the User.

18.5 The Paid Contents obtained through means other than In-App Purchases that are

recorded in the transaction history, such as using the Service, receiving it as a gift from

another User, or events held by the Company, will not be subject to refund.

18.6 Cancellation of payment for the Paid Contents may be restricted for the following

situations. The Company will warn the User before the purchase of Paid Contents that are

subject to these conditions:

(a) Paid Content that is effective or applied to the Service immediately after the

Purchase;

(b) Items obtained through the natural use of the Application;

(d) Using parts of the Paid Contents that is purchased in a bundle;

(e) Opening the Paid Contents in loot box type that reveals the obtained item only after it

is opened; and

(f) Paid Contents that are partially used or Paid Contents that lost value due to the

passing of time.

18.7 The User may request Cancellation of payment or refund through the Company’s customer

service. The customer service will request the User to agree to a separate agreement on

the handling of personal information before the Company reviews the purchase history

through the Platform Operator or the App Store Operator. During this procedure, the

Company may contact the User through the contact information provided by the User to

confirm the reason of Cancellation and request additional information if necessary.

18.8 The payment in the Application is made through the method of payments provided by the

open market operator. Therefore, the refund request for overcharge should be made to the

open market operator in principle. When the policy and the system permit, the Company

may request the open market operator to perform the refund process.

18.9 Purchase of the Paid Contents made in the Application by an underage User without the

permission of their legal guardian must be canceled by the underage User or their legal

guardian. The Cancellation of payment will be restricted If the underage User’s purchase

of the Paid Contents is made within the allowance their legal guardian has permitted, or if

the purchase is made by an underage User with false information indicating they are of

legal age. Whether the buyer of the Paid Contents is underage or not will be determined by

the name on the credit card or the Smart Device that is used for the transaction. The

Company may request documents identifying the underage User and the legal guardian if

necessary.

18.10 The Paid Contents purchased through the gift feature are non-refundable in principle

unless there is a flaw in the Paid Contents. The refund of the flawed Paid Contents will be

made to the sender of the gift only.

19. Effect of the Payment Cancellation

19.1 The Company will promptly collect or delete the Paid Contents of the User when the User

cancels the payment in accordance with section 18.1 of this Terms of Service. The refund

will be made within three (3) business days from the collection or deletion of the Paid

Contents.

19.2 If the refund mentioned in section 19.1 is delayed, the Company will pay the interest on

delayed payment according to the 「Act on the Consumer Protection in Electronic

Commerce, etc.」 and the enforcement decree of the same law.

19.3 The Company will request the operator of the payment method (such as credit cards or

other payment methods designated in 「Act on the Consumer Protection in Electronic

Commerce, etc.」) used by the User to stop or cancel the payment process without delay. If

the payment is already made to the Company by the operator, the Company will refund the

payment to the operator and notify the User.

19.4 If the User has already used some of the goods or consumed some of the goods, the

Company may charge the User the amount equivalent to the profit obtained by the User

from whole or partial consumption of the goods or equivalent to the supply cost of the

goods.

19.5 When the User has canceled payment in accordance with section 18.1 of this Terms of

Service, the User must pay the fees necessary for the refund. The Company will not

charge a penalty or demand compensation for loss to the User.

20. Overcharge Refund

20.1 The Company will refund the overcharge to the User when an overcharge occurs by

intention or fault of the Company. If an overcharge occurs by intention or fault of the User,

the User must pay for the cost of refund to a reasonable extent.

20.2 The User will make the payment in the Application through the method of payments

provided by the open market operator. In principle, the User should make the refund

request for overcharge to the open market operator. When the policy and the system of the

open market operator permit, the Company may request the open market operator to

perform the refund process.

20.3 The charges generated from downloading the Application or using the network service

(such as data cost) may be excluded in the refund.

21. Withdrawal from the User Agreement and Restriction of Service

21.1 The User may withdraw from the user agreement required to use the Service by deleting

the User Account if they do not wish to continue using the Service. The User Account will

be deleted immediately, and the User Account information cannot be restored.

21.2 The User will be restricted from using the Service or withdrawn from the user agreement

under the following circumstances:

(a) Providing false information while registering to use the Service;

(b) Intentionally interrupting the operation of the Service;

(d) Transmitting massive amount of information or advertisements with the intention of

interrupting the stable operation of the Service;

(e) Spreading malware that causes damage to the Company and the User; and

(f) Other conducts that violate the Service policy.

21.3 In cases when the User is withdrawn from the user agreement due to circumstances stated

in section 21.2, the User may not use the downloaded contents. The Paid Content

payment and the data cost will not be refunded

22. Compensation for Damage

22.1 The Company will not be liable for any damages incurred by the User while using the Free

Contents from the Service. However, The Company will compensate the User for the

damage caused by the Company’s fault.

22.2 In cases when the Company makes an agreement with an individual service provider and

provides individual Service to the user, the individual service provider will be liable for the

damages the User may suffer due to the individual service provider's fault, after the User

agrees to the individual service user agreement.

22.3 In cases when the User causes damage to the Company in the process of using the

Service or by breaching this Terms of Service, the User must compensate the Company

for the damage.

22.4 In cases when a third party demands for compensation or files a lawsuit against the

Company for the damage the User caused by breaching this Terms of Service or by

engaging in illegal conduct while using the Service, the User is obligated to indemnify the

Company on their own expense. The User must compensate the damage suffered by the

Company because of the failure of the User to indemnify the Company.

23. Disclaimer

23.1 The Company will not be held responsible for not providing the Service for uncontrollable

reasons such as war, natural disasters, national emergency, or technical defects that are

difficult to resolve.

23.2 The Company will not be held responsible for the damage the User suffers from inevitable

causes such as maintenance, replacement, or construction of the Service equipment.

23.3 The Company will not be held responsible for the occurrence of issues caused by the

environment of Smart Device or issues due to the network environment not caused by the

Company.

23.4 The Company will not be held responsible for the interruption of the Service or withdrawal

from the user agreement due to the fault of the User.

23.5 The Company will not be held responsible for the credibility or accuracy of the information,

resource, or facts published by the User regarding the Service.

23.6 The Company will not be held responsible for the disadvantages and loss of information

caused by the User upon modifying their personal information (including the User

Account).

23.7 The Company has no obligation to mediate in disputes between Users or between the

User and a third party regarding the Service. The Company will not be held responsible for

any damages resulting from the disputes.

23.8 The Company will not be held accountable for incidents related to the Service provided

free of charge unless there are specific policies in the related laws.

23.9 The Company will not be held responsible for the User’s inability to gain the benefits they

have expected from using the Service.

23.10 The Company will not be held responsible for the damage the User suffers from inability to

provide correct personal information and E-mail address.

23.11 The Company will not be liable for any damages incurred by the User while using the Free

Contents in the Service. However, the Company will compensate the User for the

damages caused by the fault of the Company.

23.12 The Company will not be held responsible for the User’s loss of in-game experience

points, level, item, or in-game currencies not caused by the Company.

24. Governing Law and Jurisdiction

24.1 If the matters not specified in this Terms of Service are stipulated in the related laws, they

will be subject to the provisions.

24.2 In cases when a lawsuit is filed due to a dispute that rose from the use of the Service, the

court under the procedures set forth by the laws and regulations of the Republic of Korea

will be the competent court.

24.3 The disputes between the Company and the User that rose from the Service use will be

resolved through an agreement that meets the demands from both parties.

25. Subscription Contents

25.1 The renewal and cancellation of the subscription will follow the policies of the App Store

Operator on which the payment was made. The price of subscription will be billed in

accordance with the payment method linked to the User’s account on the App Store

Operator. And it will be automatically renewed unless the User inactivates the automatic

payment at least 24 hours prior to the expiration of the subscription contents.

25.2 Withdrawal from agreement is limited while the Subscription Contents are active, which will

be notified to the User prior to the payment, and which will follow the clauses from the

Terms No. 18.

25.3 In case the free early access contents for Subscription Contents are provided, the parts

that the User does not make use of will not be available upon subscription.